🔒 Privacy Policy – Uptown Diva
At Uptown Diva, we value your trust and are committed to protecting your personal information. This policy outlines how we collect, use, and protect the information you provide when visiting our website or making a purchase.
1. What We Collect
We may collect the following information:
- Name, phone number, and email address
- Billing and shipping address
- Payment information (securely processed)
- Purchase history
- IP address and browser/device information
- Social media usernames (if provided)
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Communicate about your purchase or account
- Send promotional emails (only if you’ve opted in)
- Improve our website experience and product offerings
- Prevent fraud and maintain site security
We do not sell, rent, or trade your personal information to third parties.
3. Cookies
Our website uses cookies and analytics tools (e.g., Google Analytics) to track user behavior, preferences, and improve your browsing experience. You may disable cookies in your browser settings if desired.
4. Data Security
We use SSL encryption and secure third-party payment processors to protect your data. Only authorized personnel have access to sensitive customer information.
5. Third-Party Services
We may use trusted third-party apps (such as shipping providers, email marketing platforms, or payment gateways). These providers will only access your information as necessary to perform their functions.
6. Your Rights
You may request to access, correct, or delete your personal data at any time. Please email us at [hello@shesuptowndiva.com] with your request.
Return & Refund Policy – Uptown Diva
1. Refunds
All product sales, both in-store and online, are final. We do not offer refunds or exchanges unless the item is defective or an incorrect product was received.
2. Damaged or Incorrect Items
If your order is damaged, defective, or incorrect, please contact us within 7 days of receiving your package. We’ll cover return shipping and offer a replacement or full refund.
3. Exchanges
We do not offer direct exchanges. Please return your item for a refund and place a new order separately.
Non-Marketing Purposes
Uptown Diva Hair Restoration Clinic and Salon Studio greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Uptown Diva Hair Restoration Clinic and Salon Studio products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.
Children under the age of 13
Uptown Diva Hair Restoration Clinic and Salon Studio’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to customerservice@uptowndivasalon.com If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Uptown Diva Hair Restoration Clinic and Salon Studio will continue to adhere to this Policy with respect to any personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. Uptown Diva Hair Restoration Clinic and Salon Studio does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.
Notice to European Union Users
Uptown Diva Hair Restoration Clinic and Salon Studio’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Security
Uptown Diva Hair Restoration Clinic and Salon Studio takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
Email: hello@shesuptowndiva.com
Telephone Number: 904-490-9331
Mailing Address:
Uptown Diva Hair Restoration Clinic and Salon Studio
8036 Hwy #4, Jacksonville FL, USA